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FAQs

FAQs

Q

Where can I find information about caring for my stone?

A.

There are several options. Read our informative monthly articles and visit our Caring For It page, where you'll find our free downloadable Care Guide. Of course, you are always welcome to use our contact form or give us a call with specific questions.

Q

My floors had a beautiful shine when new. How can I restore that new shine?

A.

If your floor is not deeply scratched, surface polishing may bring back an acceptable shine. However, existing scratches may remain. If your floor has worn badly, a complete restoration is warranted. This decision should be made between you and us.

Q

What can I expect?

A.

You can expect to have your stone looking like new again and to be provided with proper maintenance instructions for long term care. Scratches, etch marks and wear can be removed. Also advice on how to avoid any future need for complete restoration.

Q

What is marble and natural stone restoration?

A.

Marble and stone restoration is the art of restoring your natural stone surfaces to like-new. Restoration of stone is the restoring of worn stone– marble, travertine, granite, etc. — to the state in which it was installed. It may also entail the altering of the stone’s surface to match a desired finish of the installation’s owner or management. In some cases an owner may desire a polished finish to be changed to a honed finish or vice versa.