pH Neutral Cleaner Return, Refund & Shipping Policy

Last updated: August 22, 2024

Our StoneShine pH Neutral Cleaner is formulated for use on all stone surfaces and concrete. It is also effective on a variety of other materials including ceramic, porcelain, saltillo tile, terracotta, paver, and even metal. The product can be used in both residential and commercial settings. The price includes tax, shipping, and handling fees.

Returns and Refund Policy

We stand behind the quality of our pH Neutral Cleaner and want you to be completely satisfied with your purchase. We offer 30-day satisfaction guaranteed OR your money back if you are not satisfied with the results after using our pH Neutral Cleaner. Your satisfaction is our top priority, and we are committed to providing you with a high-quality product. If for any reason you are not satisfied with the product, you may request a refund within 30 days of receiving your order.

To initiate a refund:

  1. Contact our customer service team at info@StoneShine.net or or call us at 1(800)770-7789 and let us know the reason for return.
  2. We will provide you with a return shipping label.
  3. Once the returned product is received and inspected, a full refund will be issued to your original method of payment within 5-7 business days.

Shipping Policy

We currently ship our pH Neutral Cleaner only within the United States. Orders are processed and shipped within 1-2 business days, and standard delivery typically takes 3-7 business days depending on the destination. You will receive tracking information via email once your order has been shipped, allowing you to monitor the delivery status. Please ensure that your shipping address is accurate and complete to avoid delays.

Changes to These Policies

We may update our return, refund, and shipping policies as needed to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates to this policy will be posted on this page. We encourage you to review this page periodically to stay informed about any changes. Rest assured, any changes will be made with fairness in mind to ensure a balanced approach that protects both StoneShine and our customers.

Contact Us

If you have any questions about these policies, please contact us via our email info@StoneShine.net